Looking Back: The Isaac Navicare Journey
Since opening in November 2021, Isaac Navicare has supported approximately 1,200 individuals to access mental health and wellbeing support.
Over four and a half years, the service evolved from a single community hub into a recognised model of care navigation supporting people across Moranbah, Clermont, Sarina and surrounding communities.
Some of our achievements include:
Supporting approximately 1,200 people
Expanding from a single location in Moranbah, to additional sites in Clermont and Sarina
Building strong referral pathways
Supporting schools, workplaces and community groups
Contributing to research through The Bridging Study
Delivering community education and wellbeing initiatives
Helping shape conversations about rural mental health
Behind every number is a person, a family and a story. Many individuals came to Isaac Navicare feeling overwhelmed by the complexity of navigating health and community services. Others were unsure where to begin or had experienced barriers accessing support in the past.
Through care navigation, we helped people identify their needs, explore available options and connect with appropriate services. Sometimes this involved linking someone with a psychologist or counsellor. Other times it meant helping people access housing support, financial assistance, family services or community programs.
The service also played an important role in strengthening local systems. By building relationships between organisations and improving referral pathways, Isaac Navicare helped create a more connected and coordinated support network across the region.
Our work extended beyond individual support. Through community events, workshops, school programs and stakeholder engagement, we contributed to broader conversations about mental health, wellbeing and resilience. These activities helped reduce stigma, increase awareness and encourage help-seeking behaviours within the community.
Perhaps most importantly, Isaac Navicare demonstrated the value of locally informed, person-centred support in rural and regional communities. The lessons learned throughout the life of the program will continue to inform future approaches to mental health care navigation across Queensland and Australia.
